At Deva Cab Service, safeguarding your personal data and respecting your privacy is a foundational principle of our business. This Privacy Policy details how we collect, utilize, share, and protect your information when you access our website (https://devacabservice.com), interact with our customer service desk, or book one of our local or outstation taxi services in Jaipur, Rajasthan.
By engaging with our platform and reserving a cab, you explicitly consent to the data practices described in this document. We urge you to read this policy carefully.
1. Information We Collect
To provide a seamless, secure, and reliable car rental experience, we must collect specific categories of personal and travel-related data. The information we collect includes:
- Personally Identifiable Information (PII): Your full name, mobile phone number, email address, and occasionally, a copy of a government-issued photo ID (required strictly for outstation inter-state travel or hotel drop-offs as mandated by local authorities).
- Travel & Routing Data: Details pertaining to your journey, including exact pickup addresses (such as Jaipur Airport or residential locations), destination drop-off points, travel dates, passenger counts, and vehicle preferences.
- Digital Communication Data: Transcripts of your interactions with our dispatch desk via WhatsApp messages, emails, or recorded phone calls utilized for quality assurance and booking confirmation purposes.
- Device & Analytics Data: When you browse our website, we may collect non-identifying technical data including your IP address, browser type, device operating system, and tracking cookies to analyze website traffic and improve user experience.
2. How We Use Your Information
We process the data collected strictly for the operational fulfillment of our taxi services and to enhance our customer relations. Your data is utilized to:
- Confirm, manage, and dispatch your requested vehicle and driver to the correct geographical location.
- Send you real-time booking confirmations, chauffeur details, billing invoices, and critical travel alerts via WhatsApp, SMS, or Email.
- Process financial transactions securely and maintain accurate taxation records for our corporate accounts.
- Resolve customer support inquiries, address lost-and-found requests, and handle post-trip feedback.
- Prevent fraudulent bookings, maintain the safety of our drivers, and ensure compliance with regional transport regulations.
3. Data Sharing & Third-Party Disclosure
Deva Cab Service strictly does not sell, rent, or trade your personal data to external marketing agencies or third-party advertisers. We only share your data under the following necessary circumstances:
- With Our Chauffeurs: We must share your Name, Mobile Number, and Pickup/Drop-off coordinates with your assigned driver so they can locate you and communicate during the journey. Our drivers are strictly instructed not to use this data for any non-service-related communication.
- With Technical Service Providers: We utilize trusted third-party services (such as secure web hosting platforms, WhatsApp API providers, and bank-grade payment gateways) to operate our business. These partners are bound by strict confidentiality agreements.
- Legal & Regulatory Authorities: We may disclose your personal and travel information if lawfully requested by law enforcement agencies, traffic police, or judicial courts to comply with legal obligations or during active investigations.
4. Data Security & Retention
We implement a variety of stringent security measures to maintain the safety of your personal information. Our website is secured via SSL (Secure Socket Layer) encryption to ensure that all data passed between your browser and our servers remains private.
We retain your personal data and booking history only for as long as necessary to fulfill the operational, accounting, and legal requirements of our car rental business. Once the retention period expires, your data is either securely archived or permanently deleted from our active dispatch systems.
5. Your Rights and Choices
You maintain rights over the personal data you share with us. You possess the right to:
- Request a copy of the personal information and booking history we currently hold on file for you.
- Request corrections to any inaccurate contact numbers or email addresses before your journey begins.
- Opt-out of any future promotional messages or seasonal discount offers sent via WhatsApp or Email (transactional messages related to active bookings cannot be opted out of).
6. Updates to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect changes in Indian data protection laws, transport sector regulations, or our internal technical processes. Any significant changes will be prominently updated on this webpage, alongside the revised "Last Updated" date at the top of the document.
7. Contact the Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal travel data is handled by our firm, please contact us at:
- Email: info@devacabservice.com
- Phone: +91 8000842874
- Office Location: 67, Pashupati Nath Nagar, Jaipur, Rajasthan - 302029, India